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2011 CROSSROADS LOYAL CUSTOMER REWARDS PROGRAM
More than anything else, teams and clubs tell us they want to be together in the same hotel. To respond to this feedback, we are implementing a new Loyal Customer Rewards program. It is modeled on the well-known "frequent flyer" programs used by the airlines. The more rooms a team books at an Approved Hotel*, the more privileges the team earns, including early booking privileges for Gold and Platinum levels. By combining team and parent rooms together on one contract, every team has the ability to qualify.
Our Loyal Customer Rewards program has three rewards levels:
Silver Reward Level
At most Approved Hotels (Hyatt Convention Center and Sheraton excepted), for every 16 room nights booked through THS and utilized (one room for one night = one “room night”), the 16th room night is free*. Team must specify which room(s) receive the comp credit prior to checkout; comp credits will be applied to the designated rooms at checkout.
- Applies to rooms booked through the THS web site or by phone to a THS representative on or after November 16, 2011.
- Room nights must be booked in an Approved Hotel.
- Room nights must be on one contract.
- Room nights for more than one team may not be combined to reach the 16 room nights per contract threshold.
- Complimentary room nights or rewards points room nights may not be counted to reach the 16 room night threshold.
Gold Reward Level
Second Priority Pre-booking privileges for teams booking 36 room nights or more on one contract. This reward level will help teams that want all parents and players to be booked in the same hotel; rooms may be used by anyone affiliated with the team – players, coaches, parents or friends.
- Must book a minimum of 36 room nights or more on one contract.
- Room blocks for more than one team may not be combined to reach the 36 room night threshold.
- Complimentary room nights or rewards points room nights may not be counted to reach the 36 room night threshold.
- Must submit Loyal Customer Rewards Form to THS by Monday, November 7th, 2011.
- Form available on Monday, October 31st, 2011.
- After Monday, November 7th, 2011, THS will process Gold Level Loyal Customer Rewards forms (after Platinum Level Loyal Customer Rewards forms are processed) in order according to the number of rooms requested and then according to the date the form is submitted.
- THS will call or email teams to confirm the reservation.
- THS will issue a Loyal Customer Rewards Contract (LCC) for each team that qualifies. The day the LCC is issued is the Contract Issue Date (Issue Date).
- No Loyalty applications will be accepted prior to October 31st.
- All rooms requested must be at a hotel already on the Approved Hotel list. No hotels will be added to the Approved Hotel list to use this reward.
- Teams must return signed LCC to THS by 5:00 pm EDT the day following the Issue Date or rooms will be released.
- All reductions in room nights any time after the signed contract is returned to THS are subject to contract usage requirements (90% of rooms reserved must be utilized or penalties will apply. See contract for details.)
- Person who signs the contract is responsible for payments, penalties (if any) and submitting the rooming list.
- Only one rooming list per contract.
- PLUS Silver Level benefit: At most Approved Hotels, for every 16 room nights booked through THS and utilized, the 16th room night is free*. Team must specify which room(s) receive the comp credit prior to checkout; comp credits will be applied to the designated rooms at checkout.
Platinum Rewards Level
First Priority Pre-booking privileges for teams booking 45 room nights or more on one contract. This is to help teams that want all parents and players to be booked in the same hotel; rooms may be used by anyone affiliated with the team – players, coaches, parents or friends.
- Must book a minimum of 45 room nights or more on one contract.
- Room blocks for more than one team may not be combined to reach the 45 room night threshold.
- Complimentary room nights or rewards points room nights may not be counted to reach the 45 room night threshold.
- Must submit Loyal Customer Rewards Form to THS by Monday, November 7th, 2011.
- Form available on Monday, October 31st, 2011.
- After Monday, November 7th, 2011, THS will process Platinum Level Loyal Customer Rewards forms in order according to the number of rooms requested and then according to the date the form is submitted.
- THS will call or email teams to confirm the reservation.
- THS will issue a Loyal Customer Rewards Contract (LCC) for each team that qualifies. The day the LCC is issued is the Contract Issue Date (Issue Date).
- No Loyalty applications will be accepted prior to October 31st.
- All rooms requested must be at a hotel already on the Approved Hotel list. No hotels will be added to the Approved Hotel list to use this reward.
- Teams must return signed LCC to THS by 5:00 pm EDT the day following the Issue Date or rooms will be released.
- All reductions in room nights any time after the signed contract is returned to THS are subject to contract usage requirements (90% of rooms reserved must be utilized or penalties will apply. See contract for details.)
- Person who signs the contract is responsible for payments, penalties (if any) and submitting the rooming list. o Only one rooming list per contract.
- PLUS Silver Level benefit: At most Approved Hotels, for every 16 room nights booked through THS and utilized, the 16th room night is free*. Team must specify which room(s) receive the comp credit prior to checkout; comp credits will be applied to the designated rooms at checkout.
*Certain hotels excepted; some hotels require a 3 night stay per room. See Approved Hotels list for information.
**Applies to rooms booked through the hotel only. Does not apply to rooms booked through a 3rd party reseller.
+Applies only to rooms booked by one team on one contract. Clubs cannot combine rooms for two or more teams to qualify for the Loyal Customer Rewards program. ++Within 30 days of the tournament start, rooms returned to the hotel from our block may be sold by the hotel at lower rates. QUESTIONS about anything in the Loyal Customer Rewards program? Call 1- 888-536-8326 and tell them you have questions. You will get a real, live person to help you.
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